Noosa Brewing Company Pty Ltd (ABN 39 601 901 151), trading as Heads of Noosa Brewing Co. (referred to as “Heads of Noosa”, “we”, “us” or “our”), respects your privacy and protects your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, sign up for marketing, or contact us.

What Information We Collect

We collect only what’s needed to run our business - such as your name, contact details, delivery address, payment information and email address. We may also gather website and device data through cookies, pixels and analytics tools.

How We Collect Your Information

Most information is collected directly from you, but sometimes it comes from trusted partners like payment processors, couriers or marketing platforms (for example, Meta, Google or Klaviyo).

How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Respond to enquiries
  • Send product updates and promotions (in compliance with the Spam Act 2003 (Cth)
  • Analyse website performance
  • Improve our services
  • Run advertising campaigns across platforms such as Meta (Facebook and Instagram), Google and Klaviyo

Sharing Your Information

We may share limited information with trusted partners to help deliver advertising or measure campaign performance..

Heads of Noosa does not sell or rent personal information to third parties.

You can unsubscribe from marketing emails at any time or adjust your ad preferences through your account settings on Meta or Google.

Overseas Data Handling

Some of our service providers are located overseas - and may process or store your data internationally. This includes platforms such as (but not limited to) Shopify, Meta, Google and Klaviyo.

Cookies and Analytics

Our website uses cookies and analytics tools (including Google Analytics and the Meta Pixel) to understand visitor behaviour and improve your experience. You can disable cookies through your browser settings, though some features may not work as intended if you do.

Data Retention and Security

We take your privacy seriously. Your personal information is stored on secure servers, with encrypted payment gateways and limited access granted only to authorised staff, business representatives.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law (such as tax, legal or record-keeping obligations). After this time, it is securely deleted or de-identified.

Your Rights and Access to Information

If you would like to access, correct or update your personal information, or if you have a question or concern about how your information is handled, please contact our Privacy Officer using the details below. We aim to respond within a reasonable timeframe.

Contact Us

Email: info@headsofnoosa.com.au
Subject line: Privacy Enquiry - Heads of Noosa

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Third-Party Links

This Privacy Policy applies only to our website and services. It does not cover third-party websites or services linked from our site. We recommend reviewing the privacy policies of any external sites you visit.

Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website at www.headsofnoosa.com.au.